Show All Answers

1. Request to Start, Stop or Transfer Services

Moving into a Rental?

Please complete the online form below to connect water utility services. You will not need to sign in.  Additional information may be requested. To get a complete list of services we provide at the property, please call us at 303-665-5588 option 1 or email us at utilitybill@lafayetteco.gov. 

Connect Water Utility Services - Rental Property 

Moving out of a Rental?

Please complete the online form below to disconnect water utility services. You will not need to sign in. Additional information may be requested.  

Disconnect Water Utility Services - Rental Property

We are unable to backdate disconnect or connection requests.

Purchasing or selling a home

• If you are purchasing or selling a home that receives utility services through the City of Lafayette, the title company will contact us to transfer services from the seller to the buyer. You may call us at 303-665-5588 to confirm that the title company has completed the transfer and to verify the services included on your City of Lafayette utility bill.

Title companies

• Title companies may request a final and request transfer by completing the Title Company Final Request Form (PDF).
  • Email a copy of this form after all fields are completed. We may contact you if we have additional questions regarding the transfer. If you are having difficulty submitting your form, please contact utilitybill@lafayetteco.gov.
  • If the closing date changes, notify us immediately by email, and then resubmit the Title Company Final Request Form with the correct information. 
  • If there is a post-occupancy agreement, please include this information in the email you send us with the completed form.

2. How do I sign up to receive my utility bill via email?

Complete the registration form: http://lafayetteco.gov/eBillForm. Once you sign up for e-billing, you will no longer receive paper bills by mail.

3. Who will the e-bill come from?

You will receive your bill notices from utilitybill@lafayetteco.gov. Be sure to add this to your email address book and/or change your spam filters to allow this email to get through. 

4. How soon will my e-bill subscription start?

You will receive a confirmation message telling you when to expect your first Lafayette utility e-bill.

5. What if I don't receive my e-bill?

The City of Lafayette is not responsible for undeliverable e-bills. Customers are required to submit on-time payments regardless if an e-bill is received or not. Past due fees will not be waived if an e-bill is not received. It is the responsibility of the customer to ensure payment is made in the absence of a bill. You will receive notices from utilitybill@lafayetteco.gov. Be sure to add this to your address book and/or change your spam filters to allow this email to get through.

6. What if my email address changes?

You can send the new address to utilitybill@lafayetteco.gov, or call us at 303-665-5588.

7. What if I need to add or remove a name from the utility account?

Please email us at utilitybill@lafayetteco.gov if a name will be removed or added to the utility account. Additional information may be requested. 

8. What if my name has changed?

Please email us at utilitybill@lafayetteco.gov or call us at 303-665-5588 option 1 to update the name on your account. Additional information may be requested.

9. Why is my water bill so high?

If your water bill is unusually high, there are a number of causes to consider.

• Have you been watering your grass or garden?
• Has your faucet been dripping?
• Has your toilet been running?
  • Add dye or food coloring to the back of the toilet tank. After 30 minutes, check the water in the bowl to see if color has leaked into it. If so, your toilet fill valve is leaking.
• Do you have a whole-house humidifier?
• Do you have a swamp cooler?
• Have you checked your refrigerator's ice maker?
• Has your water heater had any water come out from the seams or pressure release valve?

If you want to discuss your water consumption history, please contact Finance at 303-665-5588 option 1. 

The City of Lafayette is unable to locate or repair leaks to the home. Any leaks that occur from the meter pit to the house is the responsibility of the owner. Please reach out to a professional plumber if you require locating or repairing a leak. 

10. Can I pay my bill with a credit card?

Yes. You may pay online at http://www.lafayetteco.gov/payonline, pay over the phone, or pay in person at the Finance counter at City Hall, 1290 S. Public Rd., Lafayette, CO 80026.

11. Can I set up auto-pay?

You can set up automatic withdrawal from your checking account. Download/Print Automatic Bill Payment Enrollment Form and return it by mail or in person to 1290 S. Public Rd., Lafayette, CO 80026. You may also use your bank or credit card's bill pay services. Follow their instructions, but be sure to include the account number from your bill so your payment will be credited properly.

12. Can I pay in person or by mail?

To pay by mail,  send check (add account number to check notes), with the top portion of your paper bill to: 1290 S. Public Rd., Lafayette, CO 80026.

To pay in person, visit Finance counter at City Hall, 1290 S. Public Rd., or use the drop box outside the main doors.

13. What is the City's Late Notice, Door Hanger, and Disconnection Policy?

Late Notices

Late fees are assessed when 2 bills become delinquent. Late notices are issued on Mondays.*

Late Fees

• $10

Door Hangers

Door Hangers will be issued at 8 am on Tuesday following Late Notices. This is to inform residents that they have TWO business days from the date the Door Hanger was issued to pay the past-due balance, including the late and door hanger fees. Otherwise, the service will be disconnected. If you are requiring additional time, we offer payment arrangements. Please call 303-665-5588 option 1 to discuss options, or email us at utilitybill@lafayetteco.gov. Payment arrangement requests must be made before 5 pm before the disconnection of services is to occur.

Door Hanger fee

• $15 (Residents inside the City limits)
• $30 (Residents outside the City limits)

Disconnection of Services

To have services reconnected, the full balance due on the account must be paid with either cash, money order, cashier's check, or credit card. Checks will not be accepted. We are unable to enter into a payment arrangement once the services have been disconnected. If you make a payment online at www.lafayetteco.gov, you must call the Finance department at 303-665-5588 option 1. If payment is made after business hours, services will remain off until the following business day.

Shutoff/Turn on Fee

• $35 (Residents inside the City limits)
• $70 (Residents outside the City limits)

*If the Monday the late notice is to be issued is a holiday, the late notice will be issued the next day.

**If the Monday the late notice is due is a holiday, the late notice will be due on the previous Friday.

14. Can I set up a Payment Arrangement?

City of Lafayette Payment Arrangement Policy

All Payment Arrangements must be requested via email to our Utility Billing Coordinator at utilitybill@lafayetteco.gov.

• A Payment Arrangement can be made for an account if the account is more than 30 days past due.
• An arrangement will not exclude the account from being assessed the $10 late fee.
• Three payment arrangements are allowed per year and will be due up to two weeks after the arrangement is made.
• If a payment arrangement or any part of a payment arrangement fails, no further arrangements will be allowed for the calendar year.
• Arrangements are always due on Wednesday and must be for the full amount due on the account at that time. If a new bill has been generated that is not due yet, that is not included in the full balance due. 
• If payment in full is not received by 5 pm on Wednesday the arrangement is due, service will be disconnected at 8 am the following morning with no further notice.
• A shut-off/turn-on fee will be assessed in the amount of $35 for customers inside city limits and $70 for customers outside city limits. 
• To have service reconnected, the Full Balance due on the account must be paid. Any balance incurred after the late notice was issued, except for the disconnection fees, does not need to be paid to have the service reconnected. 
• Checks will not be accepted for accounts that have been disconnected. 
• Payments can be made online at lafayetteco.gov or over the phone at 303-665-5588 option 1 using a debit or credit card. Residents can also come to  City Hall Monday - Friday from 8 a.m. to 5 p.m. to make a payment with cash, money order, cashier's check, or with a debit or credit card.